FAQ
General Information
Q : What is Veigla ?
A : Veigla is an online shop dedicated to bringing you thoughtfully designed, high quality accessories that enhance your everyday life.
Q : How can I contact Veigla’s customer support ?
A : You can email us at support@veigla.com or call us at +447418313485. Our team is always happy to help!
Orders and Shipping
Q : How do I place an order ?
A : Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.
Q : What forms of payment do you accept ?
A : We offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods :
- Credit and Debit Cards : Visa, Mastercard, American Express, JCB, Discover & Diners Club.
- Digital Wallets : Apple Pay & Google Pay.
Q : How do I track my order ?
A : Once your order has been shipped, you'll receive a confirmation email with your tracking details. You can also track your order directly here.
Q : How long will it take to receive my order ?
A : Orders are processed in 1 to 3 business days. Once shipped, delivery within the United Kingdom typically takes 3 to 7 business days.
Q : Do you ship internationally ?
A : No, we currently ship exclusively within the United Kingdom.
Q : Is shipping free ?
A : Yes, we provide free shipping on all United Kingdom orders.
Returns & Exchanges
Q : What is your Return Policy ?
A : If you're not completely satisfied, you have 30 days from delivery to return your order for a refund or exchange. Returns from within the United Kingdom are free of charge.
Q: How do I return an item ?
A: Email us at support@veigla.com with your order number and reason for return. We’ll send you a prepaid return label and return instructions.
Q : Can I exchange a product ?
A : Absolutely! Exchanges are accepted within 30 days of purchase. Reach out to us to begin the process.
Product Information
Q : Are your products high quality ?
A : Yes, we prioritize premium materials and craftsmanship to ensure every product meets our high standards for quality and durability.
Q : How do I find the right size ?
A : Each product page includes size guides and detailed information. If you need extra help, our team is just a message away.
Accounts & Privacy
Q : Do I need an account to make a purchase ?
A : No account is needed to shop with us, but registering makes it easier to track orders and access exclusive offers.
Q : Is my personal data safe ?
A : Your privacy is important to us. We use encrypted technology and secure payment systems to keep your data protected.
Q : How can I subscribe to your newsletter ?
A : Just enter your email address in the subscription box at the bottom of our homepage to receive updates, offers, and inspiration from Veigla.
Q : When is customer support available ?
A : Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM