FAQ

General Information

Question : What is Veigla ?

Answer : Veigla is a Home decor and lifestyle space inspired by a love for cozy interiors and warm lighting. We curate modern, inviting pieces that make your home feel effortlessly personal, along with Men’s, Women’s, and Accessories collections designed to bring that same comfort and style into your everyday life.


Question : How can I contact Veigla’s customer support ?

Answer : You can email us at support@veigla.com or call us at +212606855744. Our team is always happy to help!

Orders and Shipping

Question : How do I place an order ?

Answer : Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.

Question : What forms of payment do you accept ?

Answer : We offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods :

  • Credit and Debit Cards : Visa, Mastercard, American Express, JCB, Discover & Diners Club.
  • Digital Wallets : Apple Pay & Google Pay.

Question : How do I track my order ?

Answer : Once your order has been shipped, you'll receive a confirmation email with your tracking details. You can also track your order directly here.

Question : How long will it take to receive my order ?

Answer : Orders are processed in 1 to 3 business days. Once shipped, delivery within the United Kingdom typically takes 7 to 10 business days.

Question : Do you ship internationally ?

Answer : No, we currently ship exclusively within the United Kingdom.

Question : Is shipping free ?

Answer : Yes, we provide free shipping on all United Kingdom orders.

Returns & Exchanges

Question : What is your Return Policy ?

Answer : If you're not completely satisfied, you have 30 days from delivery to return your order for a refund or exchange. Returns from within the United Kingdom are free of charge.

Question : How do I return an item ?

Answer : Email us at support@veigla.com with your order number and reason for return. We’ll send you a prepaid return label and return instructions.

Question : Can I exchange a product ?

Answer : Absolutely! Exchanges are accepted within 30 days of purchase. Reach out to us to begin the process.

Product Information

Question : Are your products high quality ?

Answer : Yes, our home decor and lighting pieces are made with high quality materials, designed to bring lasting beauty, comfort, and warmth to your space.

Question : How do I find the right size ?

Answer : Each product page includes size guides and detailed information. If you need extra help, our team is just a message away.

Accounts & Privacy

Question : Do I need an account to make a purchase ?

Answer : No account is needed to shop with us, but registering makes it easier to track orders and access exclusive offers.

Question : Is my personal data safe ?

Answer : Your privacy is important to us. We use encrypted technology and secure payment systems to keep your data protected.

Question : How can I subscribe to your newsletter ?

Answer : Just enter your email address in the subscription box at the bottom of our homepage to receive updates, offers, and inspiration from Veigla.

Question : When is customer support available ?
Answer : Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM - Saturday & Sunday : Closed